FAQ
Frequently Asked Questions
Orders
I received the wrong item.
Please send us a photo of the incorrect item along with your order number to info@square24shop.com. We will contact you immediately to resolve the issue.
I didn't receive all the items in my order.
We're sorry to hear that not all items from your order arrived. Please contact us immediately at info@square24shop.com with your order number and a description of the missing items. We will do our best to resolve this as quickly as possible and ensure you receive the missing items promptly.
I didn't receive an order confirmation email.
Please check your spam or junk folder. If you still can't find it, contact us so we can assist you and resolve the issue.
Can I cancel my order?
You can only cancel your order if you notify us before the items have been shipped. However, once you receive the product, you can initiate a return. Please note that we are unable to refund shipping fees for orders.
What is the delivery time?
Once the order is placed, it typically takes 1 to 4 business days to process. Generally, processing takes one business day, but if you order on a Friday evening or over the weekend, it may take a bit longer.
Once your order is processed and shipped, the average delivery time is between 8 to 21 business days.
We strive to make the ordering and delivery process as simple as possible for our customers. If you have any questions or concerns, don’t hesitate to contact our customer service team.
My product arrived damaged or defective.
We're sorry to hear that your order didn’t arrive in perfect condition. Please contact us at info@square24shop.com, and our team will help resolve the issue. Be sure to have your order number handy.
Where is my delivery?
If your delivery hasn’t arrived after four weeks, please contact us immediately so we can investigate the cause of the delay.
How are the products shipped?
Deliveries are made by local shipping companies in your country.
Returns and Refunds
How long do I have to return an item?
You have 15 days from the date of receipt to return an item.
How can I return an item?
Please contact us by email at info@square24shop.com to request a return. We will provide you with the necessary instructions and information.
Do I need to pay for return shipping?
Yes, as the buyer, you are responsible for return shipping costs.
How long will it take to receive my refund?
We will process your return as quickly as possible and refund you within 15 days of receiving the returned items. Please note that depending on the payment method used, it may take a few days for the funds to appear in your account.
Still have questions?
If you have any other questions that were not addressed in our FAQ, feel free to contact us via email at info@square24shop.com. We will be happy to assist you as soon as possible.